He asked that I take away all the hanging close from the closets when I was Formerly instructed through the sales rep that I could depart all apparel hanging. Perfectly subsequent working day rolled close to and as opposed to sending exactly the same installer, they sent a unique installer, with carpeting which was Reduce from a different roll so soon after he will get everything down I observe its not the exact color of carpet laid the past day. I phoned Randy back again on Saturday even though installer was however listed here and remaining a voice concept, no reaction. I still left Randy a voice mail on Monday March 26th at eight:15, An additional at eleven:00 and Yet another at 4:00pm. Nevertheless no return phone. The installer which was scheduled to come back out today to accomplish the carpet during the closet just named at 7:40pm to mention he could be in this article in about one hour. So, bottom line is a 3 hour career has induced me Virtually 3 days of aggravation in addition to a condo in disarray. Never ever once more!
July ten, 2018 at ten:13 am Alright, this is gonna be a protracted put up, but it surely’s surely a warning to anyone else who could think about working with Empire Today to accomplish your flooring. TL;DR: DON’T! We made a decision to get Kora’s area carpeted downstairs, in addition to a runner together the floor with the stairs to her area. We also decided to obtain the kitchen and back again hallway done in a laminate. The appointments were booked for that Friday with the carpet, and Monday for your flooring. Friday, the carpet fellas came they usually didn’t provide enough carpet to finish the job. They'd to reschedule to return Monday. Good, not that huge a offer. Monday rolls all over. The kitchen area floor male was alleged to be listed here in between like ten-11 or anything. By 2PM, however no one had confirmed up. We known as and have been explained to they must be running late. Finally at three he demonstrates up. He asks me for payment when I experienced previously paid out, and he wouldn’t trust me or the code I gave him. Right after A further hour of him outside the house about the phone with the Office environment folks, he comes back again in and suggests “All right, I assume you compensated.”. The guy begins Operating, while his son is there to… support? He just sort of stood close to and watched his father perform. This dude was below until eventually 10pm and he didn’t even get more than two toes into my kitchen area. Bear in mind, this total time all my cats have had to be locked up inside the bedroom, and my fridge and fuel stove were disconnected because I was advised they needed to be for the ground guy to be able to go matters. The following day, he stated he could well be in this article very first thing in the morning, 9am! He didn’t clearly show up right until about 1pm. He was listed here yet again until 10pm, with another son. Yet again, he didn’t complete a lot more than a couple toes in that period of time. This is a 200 square foot Room, very compact for the quantity of do the job staying finished. Yet again, he has got to come back One more working day. He reveals up again about 10am the next day, with each his sons now and his daughter. He was listed here right until 11pm and However didn’t end. His Young children had been in and out of the house, just viewing him, sitting down on their own telephones, probably not executing just about anything. His wife arrived a pair situations, out and in, observing him get the job done. There have been a pair moments where by all three of his small children, him, and his wife were being just in my kitchen area, viewing him click here get the job done painfully gradual.
We comprehend your annoyance and regret to hear this was your practical experience. We’re aware that Now we have spoken for you with reference to your higher than problems, when you keep on to want support be sure to Get in touch with us at customersupport at empire-today.com.
I’ve known as the finance organization informed them my account is fraud business empire is fraud and crooks. I also have employed a lawyer who'll be out to acquire images with the horrible flooring. My attorney mentioned regardless of the arbitration clause considering that empire just isn't abiding because of the deal with the lifestyle time warranty the agreement is void so I'll and Other folks can sue Empire for Untrue marketing
Please support me to take care of this issue right away, I've previously squandered a year of my everyday living on cellphone calls and visits And that i just want to close this chapter!
She claimed I needed to go through them and just after weeks of rudeness on phone. I chosen not dealing with you guys . She informed me No system cares about you. She hung up. I truly imagine your business don’t care about us. My family has Hurricane Harvey damage and we just got a tile quote from you, but because you don’t treatment. Wished to phone corporate but you have no selection.
The installers broke a caste-iron radiator. They paid to have it fixed so more info it will stop leaking not to replace the broken valve.
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Not happy, I known as CS back again and an installation coordinator Trevor was sent out. He inspected The task. He didn't fully concur with my considerations I'd concerning the flooring remaining not leveled and an excessive amount of bounce and give and advised me it's got to break in, nevertheless he agreed the ending was a problem of molding and caulking and he accredited a partial kitchen area flooring to become Slash and reinstalled. You despatched the original installer again out to caulk gaps, glue floorboards alongside one another and redo a partial kitchen. The work he did was terrible. Caulk was various hues, nail marks in the floor transitions, flooring curt much too short. I named CS. On top of that, I referred to as worried the subfloor from the entrance entrance wasn't protected and banging back into spot after stepping on the ground. You despatched One more installer to review The work.
I really woukd just like a contact from the senior government that could make decisions properly. I’m just inquiring for being addressed with and fullfill your deal. If I broke my arrangement no-one would stand for it. This is known as a horrible way to deal with your clients.
I continue to come across it incredibly disturbing how this put in staff of yours could have performed these types of an excellent position on The 2 upstairs rooms and entirely screwed up the rest of the home.
We comprehend your aggravation, and we’re sorry to hear you had been unsatisfied While using the carpet padding you obtained. Remember to e mail us at customersupport@ empire-today.com with each your account and get in touch with information. You should definitely mention Headquarters in the subject line.
I need anyone to Call me, that isn’t merely a customer care representative that could convey to me they will go away a voice mail or produce a function purchase that in no way occurs.
Can someone, such as CEO if possible, get back to me to discuss this make any difference ASAP. Community relations is HUGE to a company & whoever handles it should be conscious of how your customer service or employees manage your business’s phone calls & strategies! Thank you upfront for reading this criticism………..